Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy (“Policy”) documents our adherence to industry standards for the protection of your Personal Data and covers Personal Data that is collected, stored, disclosed and/or processed by us.

This Policy addresses the types of Personal Data we collect, how we collect and may use this Personal Data, with whom we may share this Personal Data. It also states the types of measures that we take for the Personal Data in our possession, the choices available to you on the collection, use and disclosure of your Personal Data, and how you can reach out to us and/or correct any inaccuracies in your Personal Data.

References to “we,” “our,” or “us” herein refer to Kool Kidz Educare Pte Ltd, its subsidiaries and affiliates, business partners, associates, agents and/or employees.

This Policy does not apply to the practices of companies that are not owned or controlled by Kool Kidz Educare Pte Ltd or to people whom we do not employ or manage.

Collection of Personal Data

“Personal Data” refers to any data, whether true or false, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Common examples of Personal Data (depending on the nature of your interaction with us) include name, identification number (e.g. NRIC or FIN number, passport number) and contact information (e.g. telephone number(s), mailing address, photo or video images). Such information may be provided to us by you in any forms or enquiries submitted to us or via other forms of interaction with us.

Generally, we may collect your or your child’s Personal Data from you when you arrange for a visit to our centre, enrol your child with our centre, submit forms for centre activities or in the course of providing educational services to your child. We may also collect Personal Data from you when you request that we contact you and/or are contacted by and/or responded to our staff via telephone calls, emails, letters or face-to-face meetings. Additionally, when you or your child are within our premises, photographs and/or videos may be taken via CCTV cameras or by us, our representatives or any third-party organizers that we appoint.

Purposes for Collection, Use and Disclosure of Personal Data

Depending on your relationship with us, we may collect, use and/or disclose your Personal Data for the following purposes (but not limited):

To maintain student and/or waitlist records;
For centre communications and providing information, including but not limited to, student’s learning and development, updates of centre activities and excursions, and/or information about our services and affiliated centres;
To receive marketing or promotional information, if you have provided us with your Singapore telephone number and/or email address and have consent to hear from us;
For audit, administration and emergency purposes;
For centre or extra-curricular activity registration;
To support our functions and educational services, including but not limited to, the student’s learning and development and the administration of our centres;
To process applications and/or enrolment activities
To respond to requests from medical providers, payment processors and financial institutions, childcare regulators, government or public agencies, ministries and statutory boards, or other authorities or agencies authorised to carry out specific government services;
To carry out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations that may be required by law or put in place by us, including reference checks and/or other information from prior educational institutions and employers;
To prevent, detect and investigate crime, possible fraud, misconduct, or unlawful action and manage the safety and security of our premises and services (including but not limited to utilizing electronic access and video systems)
For media publication or releasing of information for marketing purposes;
Photographs and/or videos took by our staff or third-party photographers and/or videographers we engaged;
For any other purposes, we may inform you in writing from time to time to seek your separate consent.

Disclosure, Sharing and Transfer of Personal Data to Third Parties

We will take steps to protect your Personal Data against unauthorized disclosure. We may disclose your or your child’s Personal Data to third parties without first obtaining your consent in certain situations, including but not limited to, disclosure required or permitted by law and/or regulations; to our third-party service providers, agents, auditors, regulatory bodies and/or business partners for the purposes of our business and in providing products and services to you. Personal Data stored in our online data storage facilities may be located in Singapore or overseas.

In all other instances of disclosure of your Personal Data to third parties with your express consent, we will provide for adequate forms of protection over such Personal Data, and confidentiality and security in the handling and administration of your Personal Data by such third parties in compliance with applicable law.

Management, Care and Retention of Personal Data

We will take reasonable steps and precautions to protect and store your Personal Data, wherever it is in our possession, from unauthorized access, collection, use, disclosure, modification or similar risks.

In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data.

We may retain your personal data for as long as it is necessary to fulfil the purpose for which

it was collected, or as required or permitted by applicable laws. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Withdrawal of Consent

You may at any time withdraw your given consent in respect of the collection, use or disclosure of your Personal Data for any purpose on giving reasonable notice to us.

Depending on the nature of your request to withdraw your consent to any or all use of your Personal Data, we may not be in a position to continue providing our services to you, which may in turn also result in the termination of our agreements.

We may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access To and Correction of Personal Data

You may submit your request (a) for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) to correct or update any of your personal data which we hold about you.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Website, Cookies and Other Technologies

We may use “cookies”, where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit; it cannot read data off your hard disk.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other third-party sites. We are not responsible for the privacy practices of these sites. When leaving our website to a third-party site, we strongly encourage you to read and understand their privacy policies of such sites.

Business Transitions

In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of a portion of our assets, any personal information you provide us may be part of the assets transferred. You will be notified via prominent notice on our site prior to a change of ownership or control of personal information. If, as a result of the business transaction, your Personal Data will be used in a different manner from the time of collection, you will be given a choice similar with the “Notification of Changes to Policy” paragraph below.

Contact Information

If you have any questions about this Policy, would like to withdraw your consent to any use of your Personal Data as set out in this Policy, or obtain access or make corrections to your Personal Data records, please contact our Data Protection Officer at:

Kool Kidz Educare Pte Ltd
129 Kim Tian Road, #01-129, S(160129)

(Attention: Data Protection Officer, Email: admin_ktr@koolkidzeducare.com)

Notification of Changes to Policy

We reserve the right to amend this Policy at any time and without prior notice to you to ensure that it is consistent with any changes in legal or regulatory requirements. Please review this Policy from time to time so you are aware of any changes or updates to the notice.

Updated on: 9 June 2019